Refund Policy

At Pretty Moods Wellness, we strive to provide our clients with exceptional service and satisfaction. If you are not entirely satisfied with your experience or have a concern regarding our services, please review our refund policy below:

1. Refund Eligibility

Refund eligibility at Pretty Moods Wellness is subject to individual assessment and will be considered on a case-by-case basis. Refunds may be granted under the following circumstances:

Unsatisfactory service: Should clients find the quality of the service unsatisfactory, they may request a refund, which will be evaluated individually by Pretty Moods Wellness.

Appointment cancellation: All cancellations must be made 24-48 hours before your appointment. If you call and reschedule on the day of your appointment, you will be responsible for 50% of the appointment which will be applied to your rescheduled appointment and is non-refundable. If you cancel on the same day of your appointment, you will be charged a $100 fee. No Call No Shows will automatically be responsible for 50% of the booked service.

2. How to Request a Refund

To request a refund, please contact us at (407) 907-6613 or visit our location at 917 FL-436, Casselberry, FL 32707. You may be asked to provide details of your appointment and the reason for your request.

3. Refund Process

Once your refund request is received and approved, we will process the refund within a reasonable timeframe. Refunds will be issued using the original payment method, unless otherwise specified.

4. Non-Refundable Items

Please note that certain items or services may be non-refundable, including but not limited to:

  • Services already rendered

  • Deposits or advance payments for appointments

  • Products or merchandise purchased from our spa

5. Discretionary Refunds

Pretty Moods Wellness reserves the right to exercise discretion in granting refunds, especially in cases where services have been partially rendered or where extenuating circumstances apply.

6. Contact Us

If you have any questions or concerns about our refund policy or the refund process, please contact us at:

Pretty Moods Wellness
917 FL-436, Casselberry, FL 32707
Phone: (407) 907-6613

This refund policy was last updated on April 24, 2024.